Yes — PocketSuite’s Multiple Services feature lets a client book more than one service or product in the same online booking flow, so an extra walk, a bath, or a one-on-one playtime add-on can be selected before the client ever arrives. PocketSuite powers 7,000+ service businesses, including 1,000+ pet service businesses, whose clients have collectively processed nearly $1 billion in income and scheduled over 9.2 million appointments. A client who’s already committed to booking is the easiest person to offer more to, and building that option into the booking flow itself means it never depends on someone remembering to ask in person.
Add-On Services Show Up Right in the Booking Flow
With Multiple Services turned on, a client booking a boarding stay sees a full list of available services and products, and can select any combination before completing the booking — boarding plus a bath, boarding plus extra playtime, or any other pairing a business offers. The client isn’t limited to choosing one item and asking about extras separately.
Menu Placement Is Half the Battle
According to 2026 Pet Boarding, Daycare & Resort Industry Benchmarking Report (International Boarding and Pet Services Association, The Dog Gurus, PocketSuite, and Researchscape International, 2026), add-on revenue shows the widest performance gap of any metric the study measured: 72% of $1M+ pet-service businesses see add-on purchases on 4 or more of every 10 bookings, compared with just 18% of businesses under $150K in revenue. the 2026 Pet Boarding Benchmarking Report attributes much of that gap to whether add-ons are actually put in front of a customer proactively, in the menu itself, rather than left to come up in a conversation at drop-off.
The PocketSuite Team’s Own Take on Menu Placement
At a PocketSuite-hosted webinar on add-on revenue, Alyson Fisher, Head of Professional Services at PocketSuite and owner of a multi-location pet resort herself, put it directly: “The businesses with the highest add-on attach rates build and offer into their menu, not a conversation at check-in or at booking time.” That’s exactly what Multiple Services does structurally — it puts every add-on option directly in the booking flow a client is already completing, rather than leaving it to come up later.
A Trainer’s Take on Making an Add-On Feel Helpful
Heather Chanelle Mazahri, owner of Z Dog Training Academy, a dog training business, described her own most successful add-on this way: “Day Training, I do the skill building they do the practice! Helpful for busy clients who are trying but want expedited results.” Presenting an add-on as something that genuinely helps a busy client, right at the point they’re already booking, is the same principle that makes an add-on menu inside online booking feel like a convenience rather than an upsell.
Products Can Ride Along With a Service Booking Too
Multiple Services isn’t limited to pairing two services together — a business can attach relevant products to the same booking flow, so a client boarding their dog can add a bag of the facility’s preferred food or a take-home treat bundle at the same time they book the stay itself.
That flexibility matters most when a client’s add-on choice depends on their pet’s specific stay rather than a fixed package — a longer boarding stay might call for an extra bag of food, while a shorter daycare visit might just call for a single grooming add-on. Because both services and products live in the same booking flow, a client makes that call themselves at the point of booking rather than staff having to anticipate every possible combination in advance.
A Feature Toggle, Not a New Purchase
Multiple Services is part of a business’s existing PocketSuite plan rather than a separate add-on purchase, so trying it out doesn’t come with an extra decision about whether the cost is worth it before ever seeing how clients respond.
A Worked Example: What a Client Actually Sees
Picture a client booking a five-night pet boarding stay. After selecting the boarding service and dates, the same booking screen shows a list of available add-ons — a bath before pickup, an extra midday walk, a one-on-one play session — each with its own price shown right next to the core stay. The client checks the boxes for whatever they want, sees an updated total before confirming, and the entire order, core stay and add-ons together, becomes a single booking a facility sees on its calendar.
Add-Ons Show Their Own Price Before a Client Commits
Because every add-on shown during booking carries its own visible price, a client always knows their running total before confirming — there’s no surprise line item added after the fact. That transparency matters for how comfortable a client feels adding something extra in the first place; a hidden or unclear price is one of the quickest ways to talk a client out of an add-on they might otherwise have said yes to.
Nothing Extra to Build on the Client’s End
A client doesn’t need a separate app, account, or checkout step to add extra services — the same online booking link a business already shares handles the entire transaction, services and add-ons together, in one pass. That matters for conversion: every additional step or separate purchase flow is a chance for a client to stop before finishing, and Multiple Services keeps everything in the single flow they’ve already started.
Setting Which Services Are Available to Combine
A business controls which services and products appear as options through Categories, organizing its full menu into groups clients see on the online booking site. That same organization determines what a client sees as an available add-on alongside their primary booking, so a facility can curate its own combination of core services and extras rather than showing every single item it offers all at once.
That curation matters because an overwhelming list of add-ons can work against a business just as much as no add-ons at all. A client staring at fifteen unrelated options is less likely to add anything than one shown a short, relevant list of three or four add-ons that clearly pair with the service they’re already booking — which is exactly the kind of curated view Categories is built to produce.
A Simple Change With a Real Revenue Impact
Turning on Multiple Services doesn’t require redesigning a booking page or building a new checkout flow — it’s a feature toggle inside settings already on a business’s existing PocketSuite account. Once it’s on, every future online booking automatically gives clients the option to add more, compounding into meaningful additional revenue across a full booking season without any extra staff time spent asking.
Comparing Add-On Uptake Before and After Turning It On
A business that already tracks its own income reports has a clear before-and-after comparison available once Multiple Services goes live — average transaction value in the weeks before add-ons appeared in online booking, versus the weeks after. That comparison gives a facility a real, business-specific answer to whether the feature is actually moving revenue, rather than relying on the industry benchmark alone.
Add-Ons Selected Online Still Show Up on the Same Booking Record
Whatever a client selects during online booking lands on the exact same booking record staff already work from — there’s no separate list of add-on requests to reconcile against the main calendar. A facility preparing for the day’s arrivals sees the full picture, core service and every add-on, in one place.
A Better First Impression for New Clients Too
A first-time client booking a pet boarding stay who sees a full, organized menu of add-ons during checkout gets a clearer sense of everything a business offers than one who only learns about extras after arriving. That upfront visibility can shape which facility a comparison-shopping pet parent picks in the first place, in addition to how much they spend once they’ve already chosen.
Yes. PocketSuite’s Multiple Services feature lets a client select more than one service or product in the same online booking flow, so add-ons can be chosen before the client ever arrives.
Yes. A business can offer relevant products alongside its services in the same booking flow, so a client can add something like food or a treat bundle to their booking at checkout.
Yes. Categories lets a business organize its services and products into groups, which determines what clients see as available options during online booking.
None of this requires a client to download a separate app or create a new account just to add something extra — the entire experience happens inside the same online booking page a facility already shares by link, text, or on its own website.
Putting add-ons directly in the booking flow means every client sees them, whether or not they’d have thought to ask. Start your 30-day FREE trial of PocketSuite and turn on Multiple Services for your own online booking.
